ONLINE: TRAINING FOR RECEPTIONISTS

There is a barrage of visitors and job applicants at the reception. The lights on the switchboard are blinking. The fax machine is beeping. A gentleman from FedEx arrives with a delivery package. The receptionist or front desk staff has on his/her hands the big responsibility of creating an initial positive experience that will leave a lasting impression about the organization he/she represents. This one-day seminar will tackle effectiveness and efficiency scenarios and provide techniques for the participants to apply in their jobs. In addition to proper phone and message handling skills, learners will display courtesy, tact and diplomacy in their interactions with company visitors, job applicants, clients, suppliers, or patients.

Key Topics

I. The Receptionist

II. Office Equipment

III. Professional Image

IV. Verbal and Written Communication
A. Answering calls effectively
B. Writing Persuasive Letters

V. Customer Service
A. External Customers
B. Internal Customers

VI. Handling Complaints

VII. Personal Effectiveness

To learn more, please join our webinar. Please call or text: 0915.205.0133 | 0908.342.3162 | 0933.584.7266 | (02) 8.727.5628, or email us the following details at [email protected] so we can better assist you:


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