HANDLING COMPLAINTS AND DEALING WITH UNHAPPY CUSTOMERS: HOW TO EFFECTIVELY

Handling Complaints and Dealing with Unhappy Customers: How to Effectively Deal with Difficult Customers and Volatile Situations


May 16, 2019
1:30 PM to 5:30 PM
AIM CONFERENCE CENTER
?Benavidez corner Trasierra Streets, Legaspi Village, Makati City, Philippines


REGISTER NOW! CALL US AT

877-6502 | 832-1409
(Globe) 0917-3257870
(Smart) 0919-6142598


Learning Session Description

In the globalized market, nothing beats the company with employees that are well equipped not only to delight their customers, but more importantly on how to handle customer complaints effectively, and deal with difficult people and situation proactively. This learning session aims to equip the participants with useful set of skills in dealing with and managing complaints, difficult people, customers and officemates alike.
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Learning Session Objectives

The specific objectives of this unique fun-filled learning experience are:

? ?? ? • Understand why customers complain and how to manage their expectations;
? ?? ? • Find new and effective techniques of handling different types of complaints;
? ?? ? • Gain confidence when face with a difficult person or situation; and
? ?? ? • Turn a complaint into a positive customer experience.
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Learning Session Outline

A. Understanding why People Complain
? ?? ? • 4 Types of People Who Complain

B. 5 Steps to Strategic Complaint Management
? ?? ? • Complaints as Performance Indicator

C. Effective Ways of Getting Customer Feedback
? ?? ? • Winning Back a Lost Customer

D. Dealing With Anger
? ?? ? • Dealing With Angry People and an Angry Self
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Learning Investment for this 1-Day FREE Learning Session

Regular Rate : P 6,988 + VAT

Register Now for the FREE Learning Session

and pay on or before May 02, 2019

Pay only P 1,998 + VAT per seat

(Minimal fee includes Certificate, AM & PM Snacks and Venue Rental)

LEARNING INVESTMENT INCLUDES: A “Fun-filled” learning experience, complete with certificates
and freebies! plus… AM Snacks and PM Snacks!
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FOR MORE INFORMATION, EARLY REGISTRATION AND FOR SPONSORSHIP OPPORTUNITIES,
CALL US AT

ARIVA Academy Philippines, Inc.

877-6502 | 832-1409

(GLOBE)

0917-3257870 | 0915-9420184

(SMART)

0919-6142598


Email: [email protected]

R E G I S T E R O N L I N E: www.Ariva.com.ph