TEAM LEADER - FRONT OFFICE USER

Expand Technology (Holding) Limited, a company based in MAURITIUS, is specialised in card management system and automated data processing solutions. Today we are a major E-payment solutions provider at an international level.

As a global payment solutions provider we design, develop, implement and support our solution globally.

Since 1998, we have constantly expanded our presence in Africa and the Indian Ocean. Based on our African Success, our footprint now includes countries and clients in the Caribbean, Asian and European market underlining our strategic commitment to become a global player in the payment industry.

The Company has recently signed a contract with one of the major oil marketing companies in PHILIPPINES to implement a dematerialised fleet card solution.

To achieve its objectives of delivering high-quality services to its new client in PHILIPPINES, Expand wishes to recruit a suitable candidate (as contractor) to deliver Fuel Card Administration Services (as Team Leader – Front Office).

Principal Responsibilities:
- To supervise & coordinate the Fuel Card Administration activities.
- Report on all activities on a monthly basis to the General Manager and to the Account Manager
- Look for opportunities for improvement and implement processes to support the team and deliver excellent service.
- Build long-term engagement with our customers through trust and rapport.
- Perform all duties to a high standard of customer care in attitude, approach and appearance.
- Serve as a conduit for customer feedback impacting business improvement.
- Lead and motivate the team to meet the demands of the business.
- Delegate Tasks and set deadlines (make sure that SLAs are met or exceeded)
- Engage the team to achieve goals
- Mentor and train junior team members

Will also act as Front Office Operator who will:
- Complete Management of Fuel Card platform
- Printing, encoding and issuing of smartcards
- Management of clients (creation of new clients, modification of any client parameters, hotlisting and removal from hotlist)
- Management of smart cards ( creation of new cards, modification of any card parameters, hotlisting and removal from hotlist)
- Software loading and hardware maintenance of Point of Sale terminals (POS)
- Report extraction and printing as per client requests
- Remote recharge of prepaid cards as per instructions received from client
- Maintenance of Fuel Card Platform infrastructure (POS, Card reader, printer etc…)
- Support in system deployment in new stations

Major challenges:
- Work in a challenging and constantly evolving environment
- Ability to work under pressure with efficiency
- Follow the procedures and guidelines

Key competencies:
- Previous supervisor and/or manager experience
- Knowledge of the fuel card industry would be an advantage
- Good interpersonal and organisational skills
- Ability to multitask and prioritise work
- Have good judgement and decision making skills
- Strong commitment to providing the very best support to team member
- Positive attitude and enthusiasm towards work
- Excellent people management, communication and team building skills

Qualifications & experiences:
- Bachelor Degree in IT
- At least two years of Customer Relationship Management
- Knowledge in computer hardware and telecommunication
- English language spoken/written is mandatory
- Knowledge in MS Windows environment

Others
- The position will be based in Manila
- Selected candidates will have to undergo a training (at the Company’s costs) in MAURITIUS

Interested applicants please send your CV/Application letter to: [email protected]