OPERATIONS COMMUNICATION COACH WITH 1 YEAR EXPERIENCE GHSKMG

Email your resumé to: [email protected]
For inquiries, call: 0917-806-8034
Look for: Marifi

Qualifications:

• Minimum of 1 year work experience as an Operations' Communication or Quality Coach
• Must have above average English language communication skills
• Must be flexible with changes
• Must be willing to work in shifting schedules
• Applicants must be willing to work in Taguig
• Can start ASAP

Roles and Responsibilities

• Monitor calls on the operations floor and provide coaching and feedback to customer service executives on the floor so as to improve their communications skills
• Conduct voice coaching activities on the operations floor to maximize the effectiveness of training through call monitoring, providing feedback, and conduct coaching sessions
• Conduct limited training delivery in a classroom to reinforce training sessions
• Liaise with the senior management on the operations floor for training sessions
• Identify areas of improvement with individual agents and coach them to improve their skills
• Understand the training requirements for the process and conduct training sessions accordingly
• Develop training modules and customize them as per client requirements
• To be well aware of company’s policies and procedures
• To be able to conduct coaching for both ‘one to one’ and ‘one to many’ sessions
• To have clear understanding of the functioning and hierarchy of each department.
• Understand specific client requirements for each operation
• Deliver the required voice & communication coaching efficiently
• Fulfill client needs in terms of voice & accent training and customer service skills consistently the WFM Manager in training and supporting new WFM team members